Step-by-Step Instructions for Returning an Order
Note! Returns can only be processed for products that have already been shipped.
1. Navigate to the administration side of the system.
→ "Sales"
→ "Orders"
→ "Orders"
Open the order by clicking on the order number.
2. At the bottom of the order, click
→ "Process"
→ "Return"
3. The order may contain multiple products. Select which product you want to return and specify the quantity to be returned.
The return function will update both the available stock and the physical inventory balance for the product.
4. In addition to processing the return, the order must be refunded. Without the refund function, the order will not be credited in accounting or removed from sales reports.
→ "Process"
→ "Refunded"
5. If the order contains multiple products, you can select which products to refund.
First, choose the quantity of items to be refunded. Then, check the boxes for the specific items you wish to refund.
Finally, select whether you want to issue the refund using the original payment method.
A credit order will be created from the refund.
