Step-by-step instructions on how to refund an order.
The refund function can be used when, for example, a complaint product needs to be refunded to the customer, but the product will not be returned to inventory.
The refund function does not add the product back to inventory; it only generates a refund order.
1. Go to the admin side of the system
→ "Sales"
→ "Orders"
→ "Orders"
Open the order by clicking the order number.
2. At the bottom of the order, click
→ "Process"
→ "Refunded"
3. If the order includes multiple products, you can select which items to refund.
First, specify the quantity of each product to be refunded. Then, check the items you wish to refund.
Finally, choose whether to refund to the original payment method.
A refund order will be generated.
The sale and payment method will be adjusted in accounting and reports.
