Instructions: Reversing, canceling, and refunding a cash transaction | WiseNetwork Oy

Instructions: Reversing, canceling, and refunding a cash transaction

To initiate a reversal, cancellation, or refund, click on "Cancel/Refund Orders."


Option 1 - Incorrect Payment Method Selected:

In this case, the transaction can be canceled using the provided function. Sales and payment method will also be reversed in the reports.


Option 2 - Refunding Payment:

Payments can only be refunded in cash or to the bank card at the checkout for transactions made with cash or bank card. Sales and payment method will also be reversed in the reports.