Step-by-step instructions for refunding, canceling, and returning a cash register transaction.
1. Refunding, canceling, and returning can be done by clicking “Cancel/Return Orders” in the cash register.
2. Select the order to be processed from the list by clicking the order row.
Option 1 – The wrong payment method was selected
Cancel the cash register transaction by clicking the order row and then the “Process Refund” button. The sale and payment method will also be updated in the reports.
Option 2 – The payment needs to be refunded/canceled
When refunding a payment, please note that if the payment was made using an integrated payment terminal, the refund must also be made to the card.
If the payment method is, for example, an employee benefit (such as a sports benefit), the refund must be handled separately through the respective benefit service.