Step-by-Step Instructions for Canceling an Order in the System
Note! An order can only be canceled if it has not yet been shipped.
1. Navigate to the administration side of the system.
→ "Sales"
→ "Orders"
→ "Orders"
Open the order by clicking on the order number.
2. Click at the bottom of the order on
→ "Process"
→ "Canceled"
3. Canceling the order will return the product to the inStock (available for sale) balance.
If the product has already been shipped, canceling the order will not affect the balances in any way.
4. If the order has been paid before shipping, in addition to the cancellation, a refund must be processed. The refund function will ensure the order is credited in accounting and removed from sales reports.
→ "Process"
→ "Refunded"
A refund is not necessary if the order has not been paid.
5. If the order contains multiple products, you can select which products you wish to refund.
First, choose the quantity of products to be refunded. Then, check the boxes for the items you want to refund.
Finally, select whether you want to refund the product using the original payment method or not.
